How long does the activation for a Prepaid phone take online?

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Hi,

I'm trying to switch my iphone (5s) from the koodo plan to the prepaid sim card. I've been waiting almost an hour for the activation to be processed, and I was just wondering how long it takes for it to finish processing?

Thanks!
Photo of Sydnee Beneteau

Sydnee Beneteau

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,204 Points 100k badge 2x thumb
Did you re-start your phone?
Photo of Sydnee Beneteau

Sydnee Beneteau

  • 90 Points 75 badge 2x thumb
Twice
Photo of Sophia

Sophia, Mobile Master

  • 143,114 Points 100k badge 2x thumb
So what is the holdup exactly? Did you activate a prepaid SIM and port your number across? Or at which point are you stuck in the process?
Photo of Sydnee Beneteau

Sydnee Beneteau

  • 90 Points 75 badge 2x thumb
I'm stuck at the payment section for the activation. It says activation processing with a blue circle. The step before summary
Photo of Sophia

Sophia, Mobile Master

  • 141,698 Points 100k badge 2x thumb
All this time?? No........ that is certainly not normal... that step should be near instant, less than a minute for sure. I suggest you try again from scratch, with another browser perhaps.
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Sydnee! Has your prepaid account been activated? If not, please contact us on Facebook or Twitter through a private message? Thank you :)
Me too. I restarted 3 times last night and it's doing it again this morning.
Nothing but bad experiences for me as well. Trying to activate two phones... same problem, so frustrating. Not only that... I went to self-serve and changed sim cards (to transfer over my plan to a new phone) and what happened is that it made my old phone no longer active, but did absolutely nothing to my new phone. Stuck without a phone for now. 
Photo of Dinh

Dinh, Mobile Master

  • 42,176 Points 20k badge 2x thumb
Emanuel,
This thread was 1 month old. It might be better to open a new thread, as you might have different issues from your desscription.