How long does it take to receive an e-mail to track an order ?

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I put an order for a SIM card Friday morning and still haven't received shipping and tracking information. I ordered something on Amazon and it shipped the same day, so i was just wondering if it's normal that i haven't received an e-mail yet. My order number is HFO19933209

Thanks!
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Dimitri Sainis

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Posted 3 weeks ago

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Dinh, Mobile Master

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hi Dimitri,

On the website, they mentioned about a backlog that would require 7-10days to process orders. I would suggest you wait till the end of this week. If it was just a SIM, then it might be faster.
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Dimitri Sainis

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Thanks for the fast answer! 
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Mats

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Yes this is normal. You will receive shipping info once it ships.

https://www.koodomobile.com/help/orde...
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Bernard, Official Rep

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@Dimitri, because credit check is involved in the purchase (Amazon does not :-) ) that has to clear before we would ship any product. Depending on the level insight we may or may not have to contact customers for additional info to verify things. On occasion we actually have to get in touch with customers to obtain additional info. Rest assured we do our best to speed things up.  
Bernard, could you not find a better excuse? All providers do credit checks, and yet they deliver within 2 business days. The dog one ships orders even on weekends. Heck, when I was a Koodo customer for years, I would receive orders the next business day. Now it looks like order delays are the new normal for Koodo since last year. Too much cost cutting I guess?
(Edited)
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Bernard, Official Rep

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Nope, nothing to do with that. 

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