how long does it take to port in a vonage phone number? I can make outbound calls, but can't receive calls

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  • Updated 9 months ago
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I'm an existing Koodo customer and recently relocated to another province. I submitted the request to port in phone numbers into Koodo from Vonage. Has anyone done a similar exercise recently and if yes, can you please share how long did the process take? It's a bit unnerving not to receive calls :) 
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CA

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Posted 9 months ago

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Sophia, Mobile Master

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It can take up to 3 business days, but until it's done, you should be able to receive calls on your old Vonage line. You shouldn't experience any down time that way.
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CA

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On the dot Sophia. :) I received a text from Koodo that the transfer was complete. However, when I test to see if I receive incoming calls, my phone does not ring. Does this warrant a call to he Koodo helpdesk? Or is there some black magic I am not aware of?
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BobTheElectrician

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The SIM sometimes needs a wake-up call. Try restarting the phone to refresh your network connection.