How long does it take for long distance charges to be posted on my account after my call?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I forgot that my one hour long call last night from my HTC One8 to the USA from Canada has charges. I do have a 60.00 Canada Wide Koodo unlimited plan and understand that my call to my friend costs me .50 cents per minute. I looked up my current bill cycle immediately after my call last night and I have not seen the charges posted yet. How long does it take to post my charges to my account? I would like to add on the .05 cents a minute LD saver add on and am too late to convert that last call to the new charges. By any chance Does Koodo make exceptions for their customers e.g. like converting previous call to new charges?
Photo of Jennifer Crookham

Jennifer Crookham

  • 110 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 177,710 Points 100k badge 2x thumb
About a couple days after your billing cycle ends, your PDF ebill will be available
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 136,982 Points 100k badge 2x thumb
You cannot add a long distance feature after making a long distance call and expect the charges fire that call to be reduced, that's like closing the barn door after the horse has left. You can always try calling in and seeing if they feel generous, but they are under no obligation to reduce the charges on your bill. As you have already admitted, it was your mistake, not theirs.

This conversation is no longer open for comments or replies.