How long does it take for a new phone/sim to be activated?

  • 1
  • Question
  • Updated 8 months ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I bought the phone on small tab on Thursday. Got the phone on Friday evening. Only received 2 emails: order confirmation, tracking #.
Tried creating self serve account, says my customer # is not a valid koodo account #.
Inserted the sim into the phone. No signal.
Tried to call customer service, was on hold for 2 hours before hanging up.

Posted a question here and was basically told to wait for activation email and message koodo via facebook/twitter.

24 hours later. No email. No reply from twitter. Tried calling customer service again, hung up after 30 minutes of hold.

I know it was Black Friday but it's getting ridiculous. Any chance of getting my phone activated before Monday?
Photo of moon jo

moon jo

  • 210 Points 100 badge 2x thumb

Posted 8 months ago

  • 1
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
Only by taking the steps you have already tried. There is no magic procedure to spreed the process.
Photo of moon jo

moon jo

  • 210 Points 100 badge 2x thumb
So how long is the wait for the new phone to be activated?
Photo of Bernard

Bernard, Official Rep

  • 80,864 Points 50k badge 2x thumb
You should be up and running. 
Photo of Matt


  • 190 Points 100 badge 2x thumb
Count yourself lucky, I ordered Thursday as well and mine isn't shipped as of yet.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,554 Points 100k badge 2x thumb
I just did a SIM swap, activating a new SIM Card early last week and it took 24 hours just to get Koodo to respond to my inquiry and that was before the massive amount of requests Koodo is having with these BF sales so I'd expect another day or two before they even respond. It sucks but seems to be something you have to deal with if you want to do anything near these mass sales if you decide to take advantage of a great deal they have at the time.

This conversation is no longer open for comments or replies.