how long does it normally take to hear back from Level 2 support?

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  • Updated 1 year ago
I am having problems getting service on my LG G3.  Spoke to support earlier and it was escalated to Level 2 support.  Does anyone know how long it will be before I hear from them?  Not having my phone is very inconvenient.
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Karen Campbell

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Posted 1 year ago

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Dennis, Mobile Master

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I would expect same day or within 24 hours.

Did you have service on your phone before?
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Karen Campbell

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Thank you!  I always did....minimum of 3 or 4 bars.  Since last night I occasionally have one for a very brief time.  Have tried everything.  I am lost without my phone....lol.  My only contact now is my home phone and I will be away tomorrow for a doctor's appt so my fingers are crossed they call back today.  Do they work regular hours or 24/7?  
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Karen Campbell

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awesome!  Thanks Dennis!
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Alaa, Employee

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Hi Karen! 

I verified your account and it seems that you've contacted our service today regarding the investigation being done by Level 2 Tech Support. I know that the situation is far from being ideal, please understand that in order to investigate the root cause of the problem and address it accordingly a few days might be required.

If you have further questions, please let us know! 
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Karen Campbell

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Thanks Alaa,  I just wanted to let you guys know that it is not just my phone that it appears to be a problem with the network and thought that should be known to those looking into it.

I look forward to hearing from someone as soon as the situation can be resolved.  The sooner the better!

Thanks again.
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David, Mobile Master

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If your phone works elsewhere, though not at your home, you can call forward your home phone to your cell while you are out. Just remember to return it to normal on your return.
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Karen Campbell

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very true....forgot about that....thanks David