How long before data booster is added?

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  • Updated 1 year ago
I just bought 500 mb data booster for the first time. The transaction went through my credit card but I don't see a confirmation from Koodo that I have a data booster. How long does it typically take? 
Also, the website is very confusing. After finishing the transaction to buy the booster, it says something like "Wait, not quite done yet, if you see a Go Back button click on it" I'm never sure what I should be doing if anything once I do go back. Any clarification greatly appreciated.
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Posted 1 year ago

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David, Mobile Master

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It should happen fairly quickly. What does it say in Self-serve?
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It should happen almost simultaneously. Log off the self-serve site and restart the phone.

When you log on to the self-serve site again, you should see the booster as active. If not, you should contact customer service. The least stressful way is by leaving a private message on their Facebook page with your transaction details.

Click on the data services --- see all FAQ for instructions.

If your phone does not have data access, you may need to set up the APN file under mobile networks for the first time.