How Koodo has bent me over....

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Why is it that when you at Koodo made an error, you refuse to fix said error? I cancelled my service, you continued billing me. Then when I called due to a letter that threatened to send me to collections, you admitted to your error. Now, when applying for a mortgage, this issue is STILL present on my credit report, and yet, you refuse to be accommodating and provide me with a fax or email stating that I do NOT owe this monies. Explain? I am to the point of getting the "run around" from your call center and am getting no help. I will now go to social media, the news and will pursue legal action as this is the last recourse available to the "Average Joe" that I am. ???
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Robert Jason Goode

  • 70 Points

Posted 3 years ago

  • 1
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Daniel, Employee

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Hello Robert,

This situation is certainly not normal. I’m sure that we can get to the bottom of this. Could you send us an email through this link: Please choose “Social Media” as the type and we’ll contact you back.