how I get online acount

  • 1
  • Question
  • Updated 1 year ago
Photo of Sukh Aulakh

Sukh Aulakh

  • 70 Points

Posted 1 year ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 81,100 Points 50k badge 2x thumb
You were sent an email from Koodo that needs to be validated. Pls check your inbox click on the link and that will finalize your online account set up. 
(Edited)
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Sukh,

One should of been automatically created for you when you signed up. Check your email and make sure you havn't seen anything in it. Make sure to verify your junk folder as well. If you havn't received anything, use this link to create an account.
Photo of Bernard

Bernard, Official Rep

  • 80,508 Points 50k badge 2x thumb
He has an email address registered already Mathieu and an email sent from us.  If he goes ahead and registers again the account will be locked. :-( 
Photo of Dennis

Dennis, Mobile Master

  • 195,666 Points 100k badge 2x thumb
Maybe instead of locking the account, the system should inform the user that email has already been registered for an account.  Try to login or choose forgot your password.

This will prevent unnecessary calls and reduce customer frustration
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 80,508 Points 50k badge 2x thumb
I should have been a little more precise in choosing words....the account is not locked but will create a conflict for the user as system thinks this is another user. So it tells customer that they need to be approved by the original registrant. End result is the same. Non functional online account. :-(   
Photo of Dennis

Dennis, Mobile Master

  • 195,666 Points 100k badge 2x thumb
So then the system should not allow an account to be created if a duplicate exists.  An automated error-prevention would save a lot of headaches