How I can cancel my account with holding my number for 3 month's, online?

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

How I can cancel my account with holding my number for 3 month's,   I do not want to call 611 and holding for more than 2 hours, I just want to do it online,,, is that possible?
Photo of Zmnaco Aziz

Zmnaco Aziz

  • 112 Points 100 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,294 Points 50k badge 2x thumb
Cancelling requires that you call in. If you wish to keep your number and have service somewhere e else you can call them to port over and you wont have to call Koodo.
Photo of Zmnaco Aziz

Zmnaco Aziz

  • 112 Points 100 badge 2x thumb
I do not want to have service, I just want to stop my plan and service for a few mouths.  
Photo of Camilo_A

Camilo_A

  • 31,012 Points 20k badge 2x thumb
Hi there!

You can send a secure e-mail to Koodo, or contact them via Social Media with your request to place your account on seasonal hold... It will take some time for the request but you will hear from Koodo...

If the request ia to Cancel, you definitely have to call to get it done, I will suggest to call after Tuesday to see if volume of calls is lower by then...
Photo of Zmnaco Aziz

Zmnaco Aziz

  • 112 Points 100 badge 2x thumb
Thanks
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Do you mean you want to place your account on seasonal hold?
Photo of Zmnaco Aziz

Zmnaco Aziz

  • 112 Points 100 badge 2x thumb
no, I want to travel for 3 months, after that I want to get my number back...
Photo of Zmnaco Aziz

Zmnaco Aziz

  • 112 Points 100 badge 2x thumb
Right know I want to cancel my account and the service without calling koodo,,
(Edited)

This conversation is no longer open for comments or replies.