how does mastercard get my new number, i changed it twice.

  • 1
  • Question
  • Updated 1 year ago
how does mastercard get my new number, i changed it like it was suggested.
ui also took off my voice message but apparently it is still there.

i need private number
i need my message taken down.
Photo of Linda


  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Linda,
You will need to contact whoever issues your credit card to change the phone number on it.

As for voicemail, it is not possible to turn it off, once it's setup you can never go back.

For the private number, go in your add-ons, and add the free add-on called "Call Display Restrict", that way your phone number won't appear when you call someone.
Photo of Linda


  • 80 Points 75 badge 2x thumb
I like voice mail but how do i take my voice message off of the voice mail.
Master Card Collections is relentless ... I paid it off 2 years ago but they still keep calling even though I have sent the 0 balance letter to them or who ever every time. 
I'm so at a loss here.
I don't need a number showing private when i call someone .... i need a private number that someone can not find to call. Is there no such thing anylonger?
Photo of David

David, Mobile Master

  • 93,788 Points 50k badge 2x thumb
Depending on who you paid, etc., you may need to involve your provincial consumer affairs office. For instance, if MasterCard sold your debt to a collection agency, but you subsequently paid the debt to MasterCard, the collection agency would still be looking for their piece of flesh. Your local consumer affairs office can help you with the steps to address this issue.
You should be able to change your voicemail message to the standard "You have reached <phone number>, please leave a message" greeting by selecting it once logged into the voicemail system.

There is no directory listing of Cellular numbers, so the 'private number' you are requesting already exists, and you have one.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
If you're referring to am unlisted number, all that ever meant was that it was not listed in the phone book. By that definition, cell numbers are already all unlisted numbers. That does not prevent someone from calling you if they get the number from a family member, a neighbour, an employer, a co-worker, etc.
Photo of titaniumtux


  • 12,952 Points 10k badge 2x thumb

Are you getting collections calls from MasterCard? If so, collections teams find creative ways to call you. Otherwise, you would have to update them by calling them with your new phone number if you wanted them to have it.

Hope that helps.