How do you replace one prepaid phone with a newer model?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello, I just bought a new prepaid koodo phone to replace my current older prepaid phone, but when i login to the prepaid site, there's no place to register another phone. So, i tried following the first time registration procedures and it won't go past step 4 because it recognizes my info as already having an account. I'm stumped. Very frustrating! Any ideas? Thanks in advance.
Photo of Gregory Power

Gregory Power

  • 72 Points

Posted 3 years ago

  • 1
Photo of Rhuben Rosie

Rhuben Rosie

  • 882 Points 500 badge 2x thumb
Hey Gregory, I'm not an expert on these things but it should be as simple as taking the SIM card out of your old phone and putting it in the new one. I've done that when upgrading before. There's no need to "register" the new phone or anything, the SIM card is what links it to your account.

The only problem you might have is if the SIM cards are different sizes, in that case you'll probably have to call Koodo and jump through some hoops. Good luck!
Photo of rikkster

rikkster, Mobile Master

  • 66,412 Points 50k badge 2x thumb
I'm assuming a new SIM card came with your new phone. If that's the case, you can change SIM cards by navigating to your prepaid Self Serve account and selecting the Baseplan & Boosters tab, then select Change SIM card. Enter the numbers that appear on your new SIM card into the box provided and click Submit and you should be all set. Keep us posted if you run into any problems.