how do you remove add-ons

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  • Question
  • Updated 1 year ago
I am trying to remove the call forwarding addon from my plan. Can someone please help?
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Sara Watson

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Posted 1 year ago

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Ivan, Mobile Master

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On the Self Serve website, log in, then select "View rate plan".



Then, select "Manage" under your monthly add-ons.



Then, click on the red X to the left of the add-on you wish to remove.



Confirm your choice(s) and you're good to go.
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Dennis, Mobile Master

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Why would you want to remove the call forwarding add-on?  It costs nothing unless you use it
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Jru Gordon

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I just tried removing it from my plan, and it CAN'T be removed
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Daniel, Employee

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Hi Jru! You can only remove an add-on that you pay for. Call forwarding pay-per-use is included in your rate plan. Hope that helps :) 
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Jru Gordon

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is call-forwarding limited to 2500 minutes with Koodo like it is with Rogers/Fido?