how do talk to someone at koodo

  • 2
  • Question
  • Updated 1 year ago
How do I speak with a real person about charhes on my account. I finally spoke with someone after a 3 hour wait and I was disconnected or hung up on.
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Elaine Coles

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  • frustrated

Posted 1 year ago

  • 2
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Mayumi, Mobile Master

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What about charges?
Maybe we can explain about your charges?
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Jonathan I, Mobile Master

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Page 3 or 4 of your bill should be able to explain what the issue is. If you still don't understand or want to dispute it, then you may want to try contacting Koodo on Facebook if the call wait times are too long.
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Elaine Coles

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I have 500 anytime canada wide minutes and unlimited evenings and weekends after 5pm. I was charged for overages on airtime for calls that were made after 5pm and only on one day. I understand if I went over the 500 minutes but from what I can see online I did not go over.
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Bernard, Official Rep

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Elaine, the email you used here is tied to an account not under your name. And that account has unlimited minutes on it. Are there 2 separate accounts in your household?