How do I unsuspend my phone?

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  • Updated 1 year ago
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I suspended my son's phone because it was misplaced earlier today. He found it but when I go into self serve and try to unsuspend it, I'm not able to . HELP!
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Kool mom

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Posted 1 year ago

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Dennis, Mobile Master

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To unsuspend a phone, you will need to contact Koodo.

Please send them a private message via facebook or twitter and a rep will be able to assist you 
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Dennis, Mobile Master

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Shhh..... they dont know my last name Chad.

I mean who is Mr. Lam.  He sounds like an awesome guy
(Edited)
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Not Jean-Pierre Blais

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I wanted to blacklist my phone and see if it could be unblacklisted through the automated system but the website is broken on mobile. Whatever the button is supposed to be at the bottom doesn't show up. TELUS also broke their website like this...

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Mayumi, Mobile Master

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I just checked the page and it showed up fine.
Is it possible that you adjust text size to fit it on the page?

And I also believe that you have to call in to blacklist your phone.
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Dennis, Mobile Master

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I thought if you report as stolen it will automatically blacklist the device
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Mayumi, Mobile Master

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I meant "you have to call in to Unblacklist your phone."  Sorry.

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