how do i unlock samsung galaxy a5

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  • Updated 5 months ago
I called koodo yesterday to unlock samsung galaxy A5. The tech had me completely  reset phone to factory reset?? I gave him the IMEI number. He gave me a code that doesn't work. Said he had to send a message to tech dept. promised to call back at 2pm next day as I am in the states without a working phone.Called  me 2 hrs late with no resolution. I asked to speak to a supervisor and have been on hold for 47 mins and counting.. so frustrated. I googled the issue and I believe I need a Master unlock code first as we tried too many times to unlock, then try the unlock code....urrrgggg I have used this 3 years in a row and no issues until I upgraded to A5 this past summer.. Now a nightmare.
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CINDY BOURQUE

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  • frustrated

Posted 5 months ago

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Paul Deschamps, Mobile Master

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Hi Cindy did you get this straightened out yet?
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CINDY BOURQUE

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No.. they stated that there is a glitch with my new phone.i need to wait until I return to Canada to send it back to Samsung for repair...