How do I unlock my account?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My koodo account was locked because I entered the password wrong 5 times in a row. But how can I unlock it? I tried to call 611 on my phone and I heard the whole automatic service thing three times and I could find a option that says "account support". Anyone knows what I should do?
Photo of Jason Wu

Jason Wu

  • 70 Points

Posted 3 years ago

  • 1
Photo of Hellothere


  • 80 Points 75 badge 2x thumb
Didn't the website tell you to just wait for an hour?
Photo of Eugene


  • 1,748 Points 1k badge 2x thumb
Should work if you wait a bit.
However, if it doesn't work, just call Koodo customer service on a different phone.

This conversation is no longer open for comments or replies.