How do i turn on my Voicemail alerts? I'm not getting alerts when people leave me a Voicemail.

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  • Updated 10 months ago
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I'm not getting alerts when people leave me a Voicemail. I recently changed my number not sure if that has anything to do with it? 
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PuzzlaBee

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Posted 2 years ago

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Daniel, Employee

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Hi LadyBee!

I first suggest that you try a power cycle (on/off), that usually fixes these kinds of small glitches.

If by any chance you ported in a number, there can be a delay for all services to be transferred in.

If this persists for a few more days, please let us know.

Thanks!
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PuzzlaBee

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I have cycled my phone on and off many times 
I did not port in a  number 
I still do not get advised when someone has left me a voicemail 
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PuzzlaBee

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I'm Still not getting voicemail notifications? 
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Daniel, Employee

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Hi PuzzlaBee!

Here are some troubleshooting steps that should help.

1) Make sure that you can send and receive texts normally.

2) Make an outbound call to *8378 and listen for a welcome message.The process could take a few minutes.

3) Then test you voicemail be asking someone to leave you a message.

If you're still not receiving the voicemail alert, please let us know.
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Jo-Anne Boyko

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I'm having the same problem in not getting messages when I have a new voicemail. I called *8378 but it didn't ring and disconnected after a few seconds.  Any other suggestions?
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Sanjeev Sablok

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I am also getting same problem. No voicemail notification eventhough there is 1 voicemail left by my friend.   What to do ?
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Chad Burr, Mobile Master

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Sanjeev I replied to your other post.
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Jo-Anne Boyko

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I have tried everything that had been suggested but nothing has worked to get voicemail notifications. It's frustrating because I was getting them a couple of years ago but they stopped about a year ago. I wish I could turn it back on.
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Russell S

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If you are using a samsung phone you may have notifications turned off. Go to settings, scroll down to notifications, and make sure messages are turned on.
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Jo-Anne Boyko

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I do have a Samsung phone but it's an old Evergreen and doesn't have notifications like you suggested.