I have a Samsung S4 And am currently in Cuba but I cannot make any outgoing calls because the call Barring is on. How do I turn this feature off? I have the international calling/text/online plan but can only use the t xt portion because of this!
Look under add ons in self serve and make sure that you have either the $0 pay per use LD saver or the $30 LD saver add on on your account. One or the other of these would be required to dial international numbers.
@Arlene - I see two lines on your account, but neither has an international roaming package. One of the lines does have the pay-per-use roaming option enabled, so you should be able to use that for calls. You can also log into your self serve profile for the number you'd like to use (if not both), and ensure the $0 Pay-per-use International long distance option and $0 international voice roaming options are both enabled. If they are, you should be able to use your phone at the pay-per-use rates. If you wish to add an international roaming package, you'll still want to ensure these two features are enabled.
@Deb - looks like your plan was missing the $0 Pay-per-use International long distance, which is needed in order for the roaming package to work. Try again (perhaps reset your phone before trying), and let us know if that works.