How do I turn off automatic payments so I can pay it on my own?

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  • Updated 1 year ago
  • Answered
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Jessica Hall

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Posted 2 years ago

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Goran, Mobile Master

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In self-serve on the right column of options you will see "register or change pre-authorized payment" and you can remove it from there.
(Edited)
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Norm Bird

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I am there and all it will let me do is change between credit card and chequing account. No where can I opt out.
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Goran, Mobile Master

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So far it seems that to remove it entirely you need to call in. Not sure if a private Facebook message would also get it done.
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Marg Ackerman

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What number do I use
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Mayumi, Mobile Master

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*611 from your Koodo phone to request removing automatic payments.

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