How do I talk to someone in person

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I just received a credit score and apparently I owe you some money that has gone to collection I was unaware of this I assumed that I had prepay until recently who do I contact about this
Photo of Dee Parker

Dee Parker

  • 70 Points

Posted 9 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 56,726 Points 50k badge 2x thumb
I believe you have to contact the collection company as it is now out of Koodo's hands.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
This is correct. While Koodo may be able to shed some light on what happened for you, the collections agency is now responsible for any outstanding balance.

This conversation is no longer open for comments or replies.