How do I switch to paper billing from paperless.

  • 2
  • Question
  • Updated 1 year ago
  • Answered
I want to switch my paperless online Bill to a bill I can look over and file at home. How do I go about doing this? Tried calling but wait time is too long unfortunately today. Is there an online way of switching this?
Photo of Josh


  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Ahmad


  • 96,062 Points 50k badge 2x thumb
You should be able to do it straight from self-serve under your profile or billing. $2 fee applies for paper billing
Photo of grampad


  • 1,876 Points 1k badge 2x thumb
Log in to your account and you will find a heading to change bill type and notifications. Were you aware you can download a PDF of your bill to view and save on your computer? If you like to touch bills before you pay them and save them later, you can print the PDF.
Photo of Chris L

Chris L

  • 60 Points
There is no way to change back under self serve back to paper bills!!!! That option is not available!!!
Photo of Daniel

Daniel, Employee

  • 5,574 Points 5k badge 2x thumb
Hello Chris, 

We no longer offer paper bills. You can print your bills through your Self Serve. Log into your Self Serve > View My E-Bill > Download PDF  > and then print the bill you want. Hope that helps :)

Note: in the future, please start a "New Question" so that you don't revive old threads. Thank you :)
Photo of GerryH


  • 190 Points 100 badge 2x thumb
Chris what you say is strange to me. 
I've been on prepaid  since last summer and I have yet to discover how to switch to a Email Receipt.
I've followed several Koodo links, but I've not found the paperless bill option.

BTW I'm not being charged for there Koodo mailed out bill.
Photo of Josh


  • 110 Points 100 badge 2x thumb
That's a good idea. Just find that the self serve has very little details. I will try logging in to theo online site and see if that's .ore of what I'm after. Thanks for the help.
Photo of edward hall

edward hall

  • 62 Points
I just tried to print       my bill and find I can not print it
Photo of David

David, Mobile Master

  • 83,290 Points 50k badge 2x thumb
What PDF reader are you using to view your downloaded copy of the bill?  Most should easily allow you to print out a copy of any file you have opened. many will allow you to print even before you download the PDF file.