How do I switch to paper billing from paperless.

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  • Updated 2 years ago
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I want to switch my paperless online Bill to a bill I can look over and file at home. How do I go about doing this? Tried calling but wait time is too long unfortunately today. Is there an online way of switching this?
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Posted 3 years ago

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Photo of Ahmad


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You should be able to do it straight from self-serve under your profile or billing. $2 fee applies for paper billing
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Log in to your account and you will find a heading to change bill type and notifications. Were you aware you can download a PDF of your bill to view and save on your computer? If you like to touch bills before you pay them and save them later, you can print the PDF.
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Chris L

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There is no way to change back under self serve back to paper bills!!!! That option is not available!!!
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Daniel, Employee

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Hello Chris, 

We no longer offer paper bills. You can print your bills through your Self Serve. Log into your Self Serve > View My E-Bill > Download PDF  > and then print the bill you want. Hope that helps :)

Note: in the future, please start a "New Question" so that you don't revive old threads. Thank you :)
Photo of GerryH


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Chris what you say is strange to me. 
I've been on prepaid  since last summer and I have yet to discover how to switch to a Email Receipt.
I've followed several Koodo links, but I've not found the paperless bill option.

BTW I'm not being charged for there Koodo mailed out bill.
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That's a good idea. Just find that the self serve has very little details. I will try logging in to theo online site and see if that's .ore of what I'm after. Thanks for the help.
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edward hall

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I just tried to print       my bill and find I can not print it
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David, Mobile Master

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What PDF reader are you using to view your downloaded copy of the bill?  Most should easily allow you to print out a copy of any file you have opened. many will allow you to print even before you download the PDF file.