how do I sign into my prepaid account if I forgot my username and password

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  • Question
  • Updated 7 months ago
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Jamie Tokes

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Posted 11 months ago

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Goran, Mobile Master

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You can do forgot your password and try different emails that you might have used. If all hope is lost and you just can't get through then you'll need to send a private message to Koodo via Facebook Messenger or DM via Twitter to get your account reset to register again.

For the future I suggest a password storage app so you can keep track securely. It's a life saver for me.
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Aaron Goodmurphy

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is this a joke my account is in a super fake name like "superman" how am i supposed to verify my identity through fb koodo support is kind of a joke
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Dinh, Mobile Master

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Did you create the account? and named it intentionally at the start? you still can reset password through email.