how do I send an email to koodo? I have a question I would like to ask about my recent upgrade.

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  • Updated 2 years ago
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I recently got my wife and myself new phones, the Samsung S5 Neo. We had received messages about getting $100 towards new phones. Now our tab accounts are at -$360 and -$306. Should the $100 towards new phones go towards the tab balances?
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Steve Chmarney

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Posted 2 years ago

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Bernard, Official Rep

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What's your question Steve? We could likely answer it here and if someone has a similar question they would benefit from the answer too.
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Bernard, Official Rep

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Ok, let me have someone look at your account. We'll get back for sure, but likely tomorrow.
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Steve Chmarney

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ok great.
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Steve Chmarney

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Also, today at work I received notice of an employee pricing plan through telus. Would this apply to my koodo account, since koodo is owned by telus?
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Bernard, Official Rep

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Steve, turns out the Mobile Shop rep did not apply the upgrade offer which is what caused the issue. We have now looked after it on both lines. The Telus EPP wouldn't apply to your Koodo plans.  
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Steve Chmarney

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Awesome. Thanks a lot for taking care of this for us. We tried to explain it to the rep but were not getting anywhere. Have a good day.