How do I send a phone back

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  • Updated 3 years ago
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I ordered a Nokia phone from Koodo to replace my old, worn Koodo phone. There's nothing wrong with what Koodo did but the phone simply isn't what I'm looking for. I haven't even activated it yet. Do I just put everything back in the box the best I can and send back? Can I then order another? Will this complicate how the Tab is used? Thank-you
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Posted 3 years ago

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Mayumi, Mobile Master

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From Koodo's website :
Online purchases should be returned via mail and can be initiated by calling *611 from your Koodo Mobile phone, toll free at 1-866-99-KOODO. We will send you a pre-paid, self-addressed envelope to ship the mobile phone back to us.
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take it to the koodo kiosk and you can exchange or return.
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Hi there, Mayumi is right. Returns for phones purchased online are not accepted at Koodo dealers and retail stores. Thank you!