How do I retrieve my service agreement with koodo and receipt of purchased phone too???

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  • Question
  • Updated 9 months ago
  • Answered
How do I retrieve my service agreement when I purchased my new phone tthrough koodo I can't find my purchased phone agreement or # on my mobile koodo account
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Erin Wilson

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  • anxious, and really need this to provide toget a new phone thru the koodo extended warranty thing I pay into each month. I don't have a phonew till I can get this proof to them

Posted 10 months ago

  • 2
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Goran, Mobile Master

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You receive a paper copy and/or get it via email when you sign up. What number specifically are you looking for?
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oLimitless .

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Hi, I have ordered a new phone with a plan. I received my order today and I'm trying to make a self serve account but I can't find anything with my account number. Nothing on paper or through email. The only emails I have are the shipping order. 
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Dennis, Mobile Master

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In the box that along with your new phone should be paperwork with your account information
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oLimitless .

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On the paper I see:
Delivery **********
Ship to *****
Customer No. *************  <--- Is this the account number? (I tried this one and it didn't work)
Plant ****
Storage location *******

Other then that there isn't any other 8 digit number on there.
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Dennis, Mobile Master

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I recommend contacting Koodo via private message on facebook or twitter.  A rep will be able to confirm your account info and give you the info you need
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Ranjan, Official Rep

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Hi there - do you still have you order number handy? If you can share that, we can look into the order and make sure that the account has been activated. Also, have you received an email inviting you to validate and set-up your self serve account? In order to initiate the account you will need to follow the steps provided in that email and cannot directly do so by visiting the site.
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oLimitless .

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Thank you very much.
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oLimitless .

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I have another question, it's about transferring my previous number. Is the service currently down? When I try to go to koodomobile.com/portmynumber I get "You don't have permission to access /account/selfserve/postpaid/P200735441351342803673 on this server."
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Ranjan, Official Rep

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Hi there - no known issue with this feature. It may have been linked to the fact that your account was just getting set-up and your self-serve validation was not completed yet. Have you tried since? If not, can you try again and let us know if you're still having issues?
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oLimitless .

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Just tried it now and still getting the same thing.
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Chad Burr, Mobile Master

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Try using a different browser to complete the process.
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Hopiny Panchalingam

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Hi, I have the same problem as well. My order number is HFO18470217. I did not receive the confirmation email.