How do I restart service after finding my phone, which I reported as lost?

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  • Updated 3 years ago
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I dropped my phone while traveling in the US so I reported it as lost and suspended the service. A good samaritan found it and returned it to me, and so I would like to start up my service again. But when I go to "lost/stolen phone" in my account it tells me I am not authorized to view the page.

How do I restart service to my phone? I am traveling in the US at the moment. Is there a way to do this from abroad so that it is working when I arrive in Canada this weekend, or do I have to wait until I return to do this?

Thanks for the info!
Karyn
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Karyn Ellis

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Posted 3 years ago

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HippieLongstocking

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Hey Karyn!

You might be able to dial *611 from your cellphone when in the states, they can resume services
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Veronica

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Hey Karyn, 

If you would like to use your phone while there, you can also send us an authenticated email at this secured link: http://koo.do/11eMLdy, choosing Social Media-Koodo Community as a category and we can assist you with this. Please remember to log in to your Self-Serve when prompted.

Many thanks!
(Edited)
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Karyn Ellis

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I don't need my phone down here in the US, but I'll give *611 a call as soon as I'm back. Or should I use this online link?

PS, Will I be charged to reinstate the phone?
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Yannick

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Hi Karyn, you can either call or send an email, it's up to you :) You won't be charged to restore service! Have a great day!
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Hellothere

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You won't be charged, because as per the Wireless Code they are not allowed to charge for suspending/reactivating a lost/stolen device.
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Karyn Ellis

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I tried logging in but it sent me back to my account and I can't find where to reactivate the phone, which is why I came here in the first place. I think I will just call. Thanks!

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