how do i reset my service ,having trouble with lte service on phone and did troubleshooting with samsung and they said to reset service

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how do i reset my service ,having trouble with lte service on phone and did troubleshooting with samsung canada and they said to reset service "samsung note5"
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Garth

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Posted 2 years ago

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Chad Burr, Mobile Master

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Turn your device off and turn it on again. Or cycle airplane mode. Or turn it off and remove the sim then replace the sim and turn it back on.
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Garth

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still not connecting to lte
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Goran, Mobile Master

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Try going to settings, backup and reset, reset network settings. Make sure LTE is enabled as an option to connect to first actually by going into mobile networks, network mode and make sure the option selected includes LTE.
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Garth

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just 3g no lte
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Goran, Mobile Master

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Which options exactly do you see? Did you try the reset?
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Garth

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wcdma/gsm thats it ,when i did the 6.0.1 marshmellow update LTE stopped working ,ive done factory resets cache resets , contacted samsung and they said to have network provider reset service
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Garth

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sorry i did try the network settings reset
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Garth

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no luck
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Garth

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can not send text messages
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rikkster, Mobile Master

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Try dialing *#2263# from the phones' dialpad. Select [1] Band Selection. You're looking for the combination of LTE/WCDMA GSM Auto. If you see this combination, tap to select it and then tap again to confirm the selection. To exit, tap MORE > END. Do not reboot your phone.
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Garth

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tried that still stays on 3g
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rikkster, Mobile Master

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Can you show me a screenshot of the ServiceMode/Band Selection page (*#2263#), please? I'd like to see the list of network types available on your Note 5. Thanks.