how do I register my sim card? I received a replacement phone and every time I go to www.koodomobile.com/registermySIM it goes back to home

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how do I register my sim card? I received a replacement phone and every time I go to www.koodomobile.com/registermySIM it sends back to the login page.
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Liz Hysen

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Posted 2 years ago

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David, Mobile Master

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This FAQ explains the process!
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Liz Hysen

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When I click on change phone, this is what it says:  Sorry, you are not authorized to access this information.

I don't want to pay someone at Koodo to have to change this information or go into the store, seems strange I can't do this online.
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David, Mobile Master

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You will need to call in, and get your permissions on the account changed. Seems you are not set up as the 'Owner' of the account in the database. No fees for this, as it is a change you can't make yourself.
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Mayumi, Mobile Master

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Is your replacement phone uses same size sim card with your old phone?
If it same, just put your sim card from old phone to a new one.
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Liz Hysen

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No, its a different model.  My old phone was stolen and it had to be replaced under warranty twice so I didn't bother getting the same one.