How do I put in a formal complaint about your sub standard customer (that is a joke) service?

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  • Updated 1 year ago
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I have just spent 3 hours on hold to contact them to unlock a phone that I locked last night since it appeared to have been stolen!!  Turns out a friend took it in error and I got it back just before 6pm EST time tonight.  Office hours close at 7pm so got on the phone about 615....waited over an hour and apparently pressed the wrong number for a department because when I got a person, they said I had the wrong department and transferred me.  About an hour and a half later I got to choose an option again only to be told they were busy and to try back later!!!  Yup....3 hours on the phone to get my service back on only to be told oh well...too bad....call back later????  This is the only company that I have ever had such terrible customer service like this from!!  Totally disgusting....can't wait to switch to another carrier!!!  Anyone else have the same issues?
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Wendy Laurel Sutherland

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  • absolutely disgusted!

Posted 1 year ago

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David, Mobile Master

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Happy to learn your phone was returned.  Give a call first thing tomorrow morning and they should be able to help you out.  I expect it has been very busy with the Black Friday offers.
I have been trying all morning only to be told they are not open but no mention of what hours they are open...do you know?
(Edited)
Leave your name and phone number. System will say how many minutes for callback. You won't lose your place in line. Time stated is pretty much right on. Tried it and very satisfied.
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Paul Deschamps, Mobile Master

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You could send them a Private message on Facebook and see if they could help you faster that way although like David said it's swamped there right now with everyone taking advantage of the black Friday deals. Just a really unfortunate time for this to happen, it's not usually this hard to get things done.


You use to be able to do it yourself through your self serve account, I'm guessing that's not an option anymore?
(Edited)
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David, Mobile Master

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In the Contact Us link at the bottom of the page, it indicates operating hours start at 9:00 this morning.

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