How do I make payment and cancel my contract when I am outside of Canada?

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I am unable to make payment with my credit card as it says that only Canadian credit cards are allowed. I am also unable to call the Koodo hotline (it says I am unable to make calls from my area).
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Valerie Kuah

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Posted 2 years ago

  • 1
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Robert, Mobile Master

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Have you tried making a payment by transferring funds do the Koodo account via your bank account?
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David, Mobile Master

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Try calling +1 647-788-4337, that should address the error you now receive.
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Valerie Kuah

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I tried calling the number several times previously but was unable to find any option to speak to someone though :/
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David, Mobile Master

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Usually you can press 0 a number of times to get to a live voice, or choose billing options.
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Valerie Kuah

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that solved it, thanks!

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