how do i make a claim for a stolen phone

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
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Adam Collnes

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Posted 2 years ago

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Ahmad

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If you have the extended warranty protection, call 1-844-574-1839 to submit your claim.
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Paul Deschamps, Mobile Master

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Also if you haven't already log into your self serve and suspend the line or whoever stole your phone could be running up your bill sky high right now.
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Nabil, Employee

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Hi there! Just to clarify, if the phone has been stolen, the extended warranty won't work. This protection covers manufacturing defects affecting your phone for up to 2 years and also provides protection for up to two incidents of accidental damage.

Thanks
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Dennis, Mobile Master

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What kind of claim are you asking for?
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Chadwick, Mobile Master

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Just call customer service and let them know your phone is stolen. They will help you down the right road. But definitely suspend your service as soon as you can. Best of luck.

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