• 2
  • Question
  • Updated 3 years ago
  • Answered
I lost/got my phone stolen the other day and I want to be able to track it so I can get it back
Photo of kayla halashewski

kayla halashewski

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Koodo is unable to help you track it. If it was an android, and the phone is still on and has service, you can download a tracking app to the phone via the playstore and try and track it that way. If your phone is off or has already been reset, which is most likely the case since its been a few days, then it wont be possible to track it. If its an iphone and you turned on find my iphone before it was lost, you can use that to track it. Again, only if the phone is on and has service. Best of luck
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Also you should report the device as stolen/lost through self serve. Until you do, you'll be responsible for any charges the finder incurred before giving it back to you.

Reporting it stolen will deactivate the Sim card and place it on the stolen phone registry making it useless. so unless it's on Wifi you won't be able to track it and as Ahmad already mentioned, it's probably been wiped already.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
If you do track the phone, be careful how you approach getting it back. Someone recently lost their life here in London trying to retrieve their stolen phone, and no phone is worth that.

This conversation is no longer open for comments or replies.