How do I link my new cell and contract to my old e-mail address and account ?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I was a koodo customer around 4 years ago, I had switched to telus, and after my contract was up I switched back to koodo this past February. All of my personal info has stayed the same including my number. The only thing that changed was the actual phone. I haven't been able to pay anything on my new phone and contract because I was so confused. I had given my same e-mail address to the cell guy that set it all up for me. How do I link my new cell and contract to my old e-mail address and account that are still registered with the website? I would prefer not to have to register with a different e-mail address that I never use. If i register with a different e-mail address than what I gave the guy that set it all up, will i have problems?
Photo of Korry Robinson

Korry Robinson

  • 130 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 89,180 Points 50k badge 2x thumb
Contact Koodo. You old email address was likely still in the system, and i causing a clash. A quick Private Message to Koodo through their Facebook page should allow a reset of your account, and you can set it up in the manner you describe!

You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337. 
Photo of Korry Robinson

Korry Robinson

  • 130 Points 100 badge 2x thumb
thank you so much for the help
Photo of Not Jean-Pierre Blais

Not Jean-Pierre Blais

  • 2,040 Points 2k badge 2x thumb
If you haven't paid any Koodo bills since February, your account and credit file are not in a very good situation right now. Call 611 to make a payment.
(Edited)

This conversation is no longer open for comments or replies.