How do i know when my phone contract is up?

  • 2
  • Question
  • Updated 7 months ago
Photo of Lisa

Lisa

  • 300 Points 250 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Goran

Goran, Mobile Master

  • 97,682 Points 50k badge 2x thumb
Technically you aren't held to Koodo with a contract. You have a phone on a tab for two years. There is no cancellation fee if you leave. You just pay out the remainder of your tab as that's what the cost would cost if bought upfront. Just go forward two years from the day you got it on tab. I cannot recall if it says how many months is left, but you can just divide what self-serve says you have left by the monthly tab amount to see when it ends.
Photo of Allan

Allan, Mobile Master

  • 62,804 Points 50k badge 2x thumb
Your 2 years is almost up then. Are there any specific questions you had?
Photo of Eugene Degrechie

Eugene Degrechie

  • 70 Points
I don't remover when I got my phone
Photo of Allan

Allan, Mobile Master

  • 62,804 Points 50k badge 2x thumb
You can go look at your past ebills.
What is your current tab balance at?
Photo of Eugene Degrechie

Eugene Degrechie

  • 70 Points
It says - 150
Photo of Mayumi

Mayumi, Mobile Master

  • 115,202 Points 100k badge 2x thumb
If you are n Tab M, then 10 month to go.

But, you can always pay off your Tab early and upgrade your phone anytime if you want.
(Edited)
Photo of David

David, Mobile Master

  • 93,788 Points 50k badge 2x thumb
If your phone is over 2 years old, as you suggest in your other thread, than you can purchase a new phone on a Tab without a payout of your current phone. 

Update: You have had your phone for about 15 months, so there would still be a buyout for the Tab, as Goran describes.
(Edited)
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Is there some problem keeping you from accessing self serve Lisa?
Photo of Lisa

Lisa

  • 300 Points 250 badge 2x thumb
Yes!
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Could you tell us what it is? We may be able to help you.
Photo of Lisa

Lisa

  • 300 Points 250 badge 2x thumb
I log in but the page says cannot be diplayed. I am trying to fix my phone but it doesn't want to be fixed
Photo of Allan

Allan, Mobile Master

  • 62,774 Points 50k badge 2x thumb
Here is how to fix the "Page cannot be displayed error" (Assuming youre using Internet Explorer)
https://support.microsoft.com/en-us/help/956196/-internet-explorer-cannot-display-the-webpage-error
(Edited)
Photo of Julie

Julie, Official Rep

  • 2,344 Points 2k badge 2x thumb
Hey Lisa! 

Did Allan's suggestion help or would you still need some help in getting your self-serve account to work?