How do I know that my KOODO account is cancelled?

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  • Updated 3 years ago
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I have cancelled my koodo account today but I can still see details on self serve. My outgoing calls are stopped. But I didn't get any message that your account is cancelled and you will not get any new bill.
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Dev Hindocha

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Posted 3 years ago

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Mayumi, Mobile Master

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You will see your account on self service for about 90 days. That has happened to me,too.
If you have received a final bill and your service is stopped, I'm sure it is cancelled.
But you can contact Koodo to make sure it is canceled. You might have to press "0" a few times to speak with a rep when you call them.
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You should have received an email confirming cancellation
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Do they send that regardless if you canceled entirely or even if you go to another company?