How do I know that my KOODO account is cancelled?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I have cancelled my koodo account today but I can still see details on self serve. My outgoing calls are stopped. But I didn't get any message that your account is cancelled and you will not get any new bill.
Photo of Dev Hindocha

Dev Hindocha

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,202 Points 100k badge 2x thumb
You will see your account on self service for about 90 days. That has happened to me,too.
If you have received a final bill and your service is stopped, I'm sure it is cancelled.
But you can contact Koodo to make sure it is canceled. You might have to press "0" a few times to speak with a rep when you call them.
Photo of Sheila

Sheila

  • 1,780 Points 1k badge 2x thumb
You should have received an email confirming cancellation
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
Do they send that regardless if you canceled entirely or even if you go to another company?

This conversation is no longer open for comments or replies.