How do i keep same cell number with pay as you go, switching to month to month?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Sue Aslantogmus

Sue Aslantogmus

  • 102 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
When you visit a store to sign up for a plan, ask them to port in your prepaid number, Sue. They'll take care of it there and then :)
Photo of Sue Aslantogmus

Sue Aslantogmus

  • 102 Points 100 badge 2x thumb
Thanks you... But the store said I'd have to contact Koodo, as they can't do it at the store
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
They can't port in your number at the store?? That's a new one... but not to worry, if they only want to sign you up with a new number, you can transfer your prepaid number in self service yourself, Sue. I've done it too and it's really easy. 

In self service, click "change phone number" in the blue bar, then click "I want to move a number". Then follow the steps to port in your prepaid number.

I still think the store should do it though and move across your unused credit (if you have any) of your prepaid account.
Photo of Sue Aslantogmus

Sue Aslantogmus

  • 102 Points 100 badge 2x thumb
Thank you so much!!! It's for my mom. She doesn't want to change her #.
Photo of Sue Aslantogmus

Sue Aslantogmus

  • 102 Points 100 badge 2x thumb
The number is a Koodo #, easy least if was from a different carrier.