How do i get sound for notifications when im in messaging!!??

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  • Updated 3 years ago
  • Answered
I have just got the samsung galaxy s4
love the phone, just have one huge issue that i can not seem to get to the bottom of, have been through forums and more forums, yet no fix...

When i am in my messaging, and i have the window open, i do not get any sound at all of a new message... my volume is on for texts, and it works if the phone is locked, but if its open there is no noise at all... anyone know how to fix this?

thanks in advance :)

Would also like to add before someone replies with the "fix"
i have uninstalled hangouts, the only messaging app on my phone is the pre installed one... lol
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Bobbie Shaw

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  • irritated lol

Posted 3 years ago

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Yannick

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Hi Bobbie, this website offers a few solutions regarding this issue: http://koo.do/1Pi1CMq. Can you give it a try? Thank you!

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Bobbie Shaw

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Yannick, thank you, however that was the first site i went to lol no luck!
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Yannick

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Can you check if email notifications are turned off? It seems that it could a reason it doesn't work (oddly it has an impact on text notifications!). Thanks you!
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Bobbie Shaw

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yeah the email notifications are on. and still nothing. i thought that maybe it didnt have the option but a freind of mine has it with the S4... i have sat with her phone beside mine to check if we had somethng different on/off... still nothing.. i did a reset and still no lol. im at a loss.. but its irritating that i cant get it to work, if the phone isnt locked i dont know i have a text...
frustrated to say the least! lol
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Yannick

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Hi Bobbie, can you check if you have the latest update? Lollipop is available on the S4 now. If it's already updated or if it didn't fix it, you might have to do a factory reset. Don't forget to back up your phone! Finally, if the phone is still under warranty, you can visit a Koodo store and we'll send it for repairs: http://koo.do/JVO5Mk. Thank you!

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