How do I get an incorrect charge off my bill?

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  • Updated 10 months ago
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I have an unlimited minutes plan and an add-on for unlimited US calling.  My bill shows a $31.50 charge for a call to the US.  How do I get this charge removed from my bill?
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Julie Bryant

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Posted 10 months ago

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Dennis, Mobile Master

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You will need to contact Koodo for any billing adjustments.  I recommend sending them a private message via facebook or twitter
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Bernard, Official Rep

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@Julie, there are exception to certain area codes where the unlimited option does not apply as per the below relating to your add-on.

 * Calls made to phone numbers starting with the following six digit combinations are not included in this add-on: 559-726, 712-775, 712-432, 605-562, 605-475, and 530-881. Calls made to these numbers will be billed at your standard pay-per-use rate.