how do I find out if someone else has access to my account?

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  • Updated 3 weeks ago
My phone is a galaxy s5 neo I am in NB
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Posted 3 weeks ago

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Paul Deschamps, Mobile Master

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If you didn't add anyone to your account or give anyone your login info then you should be the only one accessing your account.
Why do you ask do you think someone is accessing your account? If so change your password
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Dennis, Mobile Master

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You me to your self serve?  I would just change the password to be safe
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Dinh, Mobile Master

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Hi Galvin,
Are you talking about your Koodo account or the Google account on your phone?
If someone accessed your account without your permission, then it is a serious problem.

For google, you could track down the history of Signing in your Google account.

For Koodo, there wasn't any tool to do that. You could simply try to reset the password of your account to prevent any unauthorized access.
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Paul Deschamps, Mobile Master

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If it's your google account Google sends you a email immediately after someone signs in on a different device from the one you are using.
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Dinh, Mobile Master

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Yes, google normally did it only if it was a  sign-in from new device/ new location. Google account can also have the 2-factor authentication enabled, that would require extra passcode sent to your phone or another Android device.
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TJ Smith

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You can use the "Authenticator" app for your Google account; it gives you a 6-digits code (update every 60 sec) whenever you're logging into your account from a new device/location.
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Dennis, Mobile Master

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Or..... just change your password if you have any suspicions
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BobTheElectrician

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With the huge number of sites that let you sign in or register with Google or Facebook credentials, it's a good move to change those passwords often.

The 2-factor authentication is only good if you have your phone ready at all times. No reception or have a glitch and you'll be locked out until you resolve that problem.