how do I download photos from my moto g phone to my Imac?

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I really need to download photos from my cell phone to my Imac. I have done this in the past but not working now. I have not had success getting bluetooth to work on my cell. My computer recognizes my cell phone but still not working. My cell has blue tooth on. Please help!!!
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Jewell Shaw

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Posted 3 years ago

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Photo of RudyW


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Have you tried to use a USB cable?
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Hello Jewell,

Have you tried pairing your computer to another device to see if it’s working? Also, do you have any issues sending pictures from your phone to other devices? This may help you see if the phone or the computer is at fault.

In the meantime, you can double check here the steps for successfully transferring pictures via Bluetooth on your Moto G.

Also as an alternative, you could try to send your pictures with an USB cable, trough Google Drive, Dropbox or using a third party app (Airdroid, or Android File Transfer).

Hope this helps!