How do I change my voicemail from my name to my custom greeting?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
So I called Koodo and tried to get a reps help and it didn't help at all. Im trying to change my voicemail greeting from saying my name to saying the custom message I recorded. I tried going through and pressing 3 then I think 1 then recording a personal greeting but it still only says my name when I call my cell to see if the voicemail greeting changed. I want it to say the greeting I recorded and not my name when people get my voicemail. How can I fix this?
Photo of Karla


  • 70 Points

Posted 2 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 144,292 Points 100k badge 2x thumb
Did you call your number from another phone? The voicemail message you recorded should be played, is that not the case?
Photo of David

David, Mobile Master

  • 95,990 Points 50k badge 2x thumb
Now that you've recorded a personal greeting, you need to re-enter the voicemail system. Once you press 3, there should be an option to CHOOSE the greeting you have recorded. There are usually 3 greeting choices - Automated (name), Personal (your longer recorded greeting) and Extended, which allows for no message to be left, if you wish.