How do I change my voicemail from my name to my custom greeting?

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  • Updated 1 year ago
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So I called Koodo and tried to get a reps help and it didn't help at all. Im trying to change my voicemail greeting from saying my name to saying the custom message I recorded. I tried going through and pressing 3 then I think 1 then recording a personal greeting but it still only says my name when I call my cell to see if the voicemail greeting changed. I want it to say the greeting I recorded and not my name when people get my voicemail. How can I fix this?
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Karla

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Posted 1 year ago

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Sophia, Mobile Master

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Did you call your number from another phone? The voicemail message you recorded should be played, is that not the case?
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David, Mobile Master

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Now that you've recorded a personal greeting, you need to re-enter the voicemail system. Once you press 3, there should be an option to CHOOSE the greeting you have recorded. There are usually 3 greeting choices - Automated (name), Personal (your longer recorded greeting) and Extended, which allows for no message to be left, if you wish.