How do I change my plan from MB/SK $55 (Old Plan) to MB/SK $48 (New Plan)?

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  • Updated 3 years ago
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My wife is currently on the MB/SK 5GB $55 a month plan. Since she brought her own device she gets a 10% discount monthly.

Last week Koodo updated their plans and the exact same plan is now available for $48/mth. This actually works out to a better offer than 10% off the old $55 plan.

I want to change her plan on self serve but the $48 plan isn't provided as a choice. If I go to the main Koodo page and choose plans and add the $48 plan to the cart the next step is to add a phone. Well she doesn't want to add a phone, she wants to use the one she is currently using.

How can I help her switch her plan to the new offer? I don't want to call in to customer support because I believe they charge for this and that would defeat the purpose of changing her plan. Thanks
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ChochiWpg

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Posted 3 years ago

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Jonathan I, Mobile Master

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No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is to call in.
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Peter chao

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Head over to redflagdeals. They're teaching people how to game the system
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Sophia, Mobile Master

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This is not a question of gaming the system, Peter. Believe it or not, people DO live in MB/SK and OP is from Winnipeg according to their profile. All they need to do is call in, as Jonathan mentioned.
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ChochiWpg

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Yes, I live in Winnipeg so the offer is available without having to do anything special with the system as others would outside MB/SK. She'll call in this week to change it. Thanks again.
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Sophia, Mobile Master

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Don't think we aren't jealous, ChochiWpg :)
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ChochiWpg

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Positive is It's a great plan. Negative is you have to live in Winnipeg or Regina to be eligible. Hey I can poke fun I live here
(Edited)

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