How do I change my pin?

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  • Updated 10 months ago
I'm trying to change my security pin on self-serve. I know my old pin.
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Invisibletor Duude

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Posted 1 year ago

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Dennis, Mobile Master

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Are you talking about your Voicemail Pin?

If so, just login to self serve and click reset voicemail password

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I changed my phone number a few days ago, clicked on the Voicemail icon on my phone just today, but it's asking me to enter a "Pin". I have a 6 digit Koodo pin that I use for assistance via phone, so I entered that. Didn't work. I then went into my account online and reset the voicemail password, which defaults to my number. I can't change it to anything. It won't allow you to. Then, I clicked on Voicemail on my phone again, entered my number as the "Pin" but it says it's incorrect. Any thoughts?
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Josie, Employee

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Click on 'view transaction history', click on 'my profile' and then 'update your PIN'