how do i cancell my service now that my phone was stolen

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  • Question
  • Updated 10 months ago
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Elsie Lafreniere

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Posted 10 months ago

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Chad Burr, Mobile Master

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You log into self serve and report your phone as lost and stolen and then you'll need to call Koodo if you wish to cancel
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David, Mobile Master

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Reporting your phone as lost / stolen will invalidate the SIM card, and prevent others using your phone. If you are planning to replace the phone, you may wish to keep your account active, rather than cancelling it, as you can just update the SIM information in the account, and easily get back on the go, rather than having to create a new account.