how do I buy an Online Only phone when your website is broken?

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  • Question
  • Updated 8 months ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Bright Friday

After a full day of website freezing, giving 504 errors, 502 errors, nginix errors, and timing out without submitting the information entered in a form, your website now will not accept orders at all. Instead of "Add to Cart" buttons, everything says "Find Nearest Store". Not very helpful for "Online Only" phone offers. How can I place my order?
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Ian Oliver

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Posted 8 months ago

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Dinh, Mobile Master

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I just tried to add 2 minutes ago, it seemed to work at the time.
The traffic was too much for Koodo server, I guess.
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_ Randhawa

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It's not working since 2am
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Robert, Mobile Master

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Hello there

Due to the overwhelming demand from the Bright Friday promotions, the Koodo Website is currently experiencing a hard time.

Thanks for your patience as Koodo works through this.
(Edited)
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Robert Jones

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How about a notice that you are extending any deals!  Rogers, Telus [who owns you] Bell and Virgin are really happy though!  
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Ian Oliver

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I need assistance, not corporate double-talk that says nothing and helps not at all.
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Jennifer Lundy

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Having the same issues Ian.  Unhelpful comments and non-caring attitudes from people are very frustrating.
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Sey Huang

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When do your Bright Friday deals end on phones? I went to the store today since your website is down and the Customer Rep. told me the sales end today.

For some reason, the promo was different in-store and I would've had to pay an extra $20 for the phone plus $30 store service fee??
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David, Mobile Master

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Which store did you attend?  Koodo Bright Friday deals extend until November 27.
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John R. Lee McLeod

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Hi There - I am trying to order a phone online and I cannot ... the system will not progress ... called customer support, 45-minutes later got told to go to the store ... went to the store ...  got told they could not help me and that I had to call customer support back ... Yikes - I just want to order a new phone on my existing line folks ....please direct me to where I can get some actual help - Please!
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David, Mobile Master

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Inventive description, Clayton!
You could try at a time when fewer folk are trying to make a purchase, either later in the weekend, or during the midst of a sleepless night.
(Edited)
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David, Mobile Master

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@John,
Customer service is also overwhelmed just now. Not sure transferring online purchase requests to CSR would be helpful.
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Lily Ellis

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Koodo really didn’t plan very well for this.
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Wayne Meunier

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I have been trying to order an online only phone since yesterday and I doubt I will try again until tomorrow because I am working evenings tonight(super frustrating). Just one question! Will the deals on the phones be available tomorrow? Or is it today only?
(Edited)
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Goran, Mobile Master

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Which phone is it? Best buys do have the Essential Phone available for Koodo although a lot of stores are out of stock. Authorized dealers have the as well. I'm not sure if other online only are the same right now or not. You have until Monday.
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Murray McMaster

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The site is up now, I just completed my online order
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jason zijlstre

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Well be mindful of what your buying... Koodo seems to be doing the old bait and switch... taken today...
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Goran, Mobile Master

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There is no need to port the same thing more than once.

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