how do i add on more data

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  • Updated 3 months ago
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Christine Doig

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Posted 1 year ago

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Robert, Mobile Master

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Hello Christine,

In order to add more date, you need to change for a plan offering higher data. Undrotunately, there's no add-ons to add more data.
(Edited)
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Goran, Mobile Master

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You might get offers for discounted data added once you hit your limit but there's no guarantees. There's also the overage rate if you really need the extra data besides what Robert said.
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Bernard, Official Rep

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@Christine, if you are on a shocknfree data plan once reached your limit you will be able to add more data. A message will appear telling you your data is blocked and need to wait till the next bill cycle or to add more data. You'll be able to add it right from your phone.
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Allan, Mobile Master

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If you just connect to data and then try it won't work. You'll just have to refresh the page until it loads. Just tested it.
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Brian W Pietrzyk

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bernard, your chronology is correct. I ran out of data in the Bahama's and was able to do the 1gb top up seamlessly there. I got the 90% text earlier today and was trying to top up but the website was sooo slow when I got blocked and the koodo self serve froze. The building I was in only had public Wifi in the lobby so I was trying to do it from there and the system was just sending me around in circles. I then pulled out my laptop and tried from it. I was only offered a 1gb/$20 option in a black square but no matter where I clicked in the square I kept getting back to my usage summary. Only way to get out of that loop was to phone in and wait in the queue. Tried the chatbot and search option but neither offered up the link. Missed a lot of the meeting and now up late making up for that. I've lost confidence in Koodo. This was Rogers level frustration.
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Brian W Pietrzyk

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Allan, I even rebooted my iPhone at that point thinking it was causing the issue. I tried refreshing a few times. The website was extremely slow when I was trying to do this over the wifi and koodo network before I got locked out of the koodo network. When the block was removed the site was still painfully slow. This all chewed up way more time then I had at the time. Not sure if they don't support two top ups in a month or if it was because I did the first top up from the Bahamas. The first top up went very smoothly. It was the first time I had to do that. 
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Brian W Pietrzyk

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I need to clarify here that i was not offered the link on the self serve or by text. If memory serves the link was provided in the 100% sms text notification which I never got this time. This time the only way i got the link was when Allan sent it. When i posted i was expectimg a delayed response as is typical of most forums. So i didnt see the link until after I finished the top up phone call. Also noteworthy is when self serve was crawling I ran speedtest to see if the wifi and then koodo networks were slow. They both passed with flying colours.
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Brian W Pietrzyk

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so now they text me a survey on how the CSR did that unblocked the data. No questions about the process breakdowns that caused me to have to call him. Asking the wrong questions with blinders on to filter out the real customer experience. Did they just hire a manager from Rogers or something? Confidence continues to decline.