How do I activate the extra minutes purchased with the Sim Card?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I activated the SIM Card but the 500 minutes we purchase is not showing. Is there something that we need to do to get them on there?
Photo of Claudette A Williams

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Claudette,

When you activated the new SIM Card, did you transfer your account over to it, or did you set it up as a new account? Either way, contact Koodo using *611 from the mobile phone or usingĀ 1 (866) 995-6636 from a non-Koodo phone.

This conversation is no longer open for comments or replies.