I cannot seem to navigate through the self-serve site easily. I have had zero usage since being out of the country from mid-April. I was informed on subscription and also through the Koodo Community that I could suspend my account while away and pay $15 per month to maintain my number, however I have not been unable to manage this online and continue to be charged the full monthly rate PLUS plus-for-use data which has NOT been used. I do not want to initiate suspension by reporting the phone lost; this does not serve my purpose. I will also be charged should i try to do the suspension my phone or email. whatshould I do?